In our platform, click “Account Settings” (person icon in the top right of the screen). Select “Update my password”. Note that to use the “Forgot Password” functionality you will need to have verified your email address. To add and verify an email address, click “Account Settings” and follow the instructions on screen.

If you have forgotten your password and have not logged a verified email in the system, please email support@companywatch.net for this to be reset manually. Note that we are only able to reply to such requests during normal UK business hours

If you have forgotten your password and have not logged a verified email in the system, please email support@companywatch.net for this to be reset manually. Note that we are only able to reply to such requests during normal UK business hours.

Alternatively, if you have verified your email then select the “Forgot Password” functionality. To add and verify an email address, click “Account Settings” and follow the instructions on screen.

If the Company Watch platform detects an unverified user has logged in, the user will be guided through the steps they need to take to complete verification.

It involves reviewing the company’s credit score, outstanding debts, bankruptcies, and other financial information. The information is typically gathered by credit reference agencies, like us, who collect and analyse data from various sources.

Why is my company information not up to date?

Much of the data we use is sourced directly from Companies House, the UK’s official registrar of companies. Companies House is responsible for maintaining the official record of your company, including its financial information, directors, and registered office address.

If you’ve found that your company information is inaccurate, you should check what you have filed with Companies House first.

How can I correct my company information?

To ensure that your company information is accurate, you’ll need to update your records directly with Companies House. We are not able to update your company information for you. Companies House provides online services and guidance on how to make changes. Please view those here.

Why is this important?

Accurate company information is crucial for a variety of reasons, including:

• Loan applications: Banks and other lenders often rely on credit reports to assess your company’s financial health. Incorrect information can negatively impact your chances of securing a loan and cause significant time delays.
• Business relationships: Potential business partners may use your company’s financial health to evaluate your reliability and trustworthiness.
• Legal compliance: Maintaining accurate company records is essential for complying with UK business regulations.

Please note that as a business information provider, we rely on the data provided by Companies House. We are unable to make changes to your company information directly. If you have any questions or concerns about the data on your company’s record, please contact Companies House.

By following these steps and ensuring that your company information is up to date with Companies House, you can help prevent misunderstandings and ensure that your business is represented accurately to potential lenders and partners.

If you still require assistance, please contact our support team using the link below and a member of our team will be in touch soon.