Covid-19 (Coronavirus) – Company Watch action plan
We are writing to inform our clients and suppliers about the current measures Company Watch is taking in light of the current Covid-19 pandemic. We have two key priorities:
1) to safeguard the health of our staff, customers and suppliers;
2) to ensure continuity of service to our customers and resilience in our supply chain.
Over the past 2 years, we have been developing and refining our Business Continuity plans as part of our ISO27001 certification. This means that we have put measures in place for us to be able to continue to support our service to clients under a range of adverse conditions. In particular, we have invested in the technological infrastructure to enable all staff to be able to work remotely with little or no notice.
Our Risk Committee met on 11 March to consider the latest government advice and other research and decided that the most effective means of delivering our two key priorities is to implement social distancing within our business. We have therefore implemented the following measures, effective from today (12 March):
(-) All staff will work remotely to enable them to avoid travel by public transport to and from the office. We anticipate that this will continue until at least the end of March, but may extend this period as government advice changes
(-) We have postponed all face-to-face business meetings until the end of March – staff will also not be able to attend business conferences or events during this period
(-) International and UK business travel is suspended until at least the end of March
(-) Staff who develop symptoms or are required to self-isolate will continue to receive full pay during any period of illness
The Risk Committee will be meeting daily to review these arrangements in light of our two key priorities.
Customers and suppliers will still be able to reach us on our normal email and phone numbers – you may find that email is a more efficient way of being directed to the right team, but both means of communication still work. We would also encourage our users to use the ‘Feedback’ button on our platform, messages sent via this channel are visible to all developers and client support staff.
We currently do not have any staff who are sick or self-isolating, and by taking social distancing precautions at this stage we are not anticipating cluster outbreaks of the virus to disproportionately affect particular teams. We have a wide range of skills within the business and are confident that even if the Covid-19 pandemic affects a significant number of our staff simultaneously we would still be able to maintain our services to clients, although our initial response time to direct customer queries may be a little slower than you are used to.
Please let us know if you have any questions about our plans via email ([email protected]) or phone (+44 (0)20 7043 3300).
We have found the following resources useful in informing our response to the current pandemic:
UK Government advice for businesses:
BBC information on how to protect yourself from exposure to Covid-19
Article setting out the arguments for Social Distancing